![]() How do I remove or add a VIP credential to myself? Have your VIP jurisdiction hash and Site ID ready. If you are the VIP Administrator for your organization and need assistance, contact VIP Support. They can help help register, reset, login, activate, replace, reinstall, delete, or unlock your credential, username, or password. Contact your organization's helpdesk or VIP administrator. If this information looks correct, there could be an issue with your company account, password, or VIP credential. If successful, check your username and password, then confirm you are using the same VIP credential from previous successful logins. I can't log in to my VPN (or other company resources) using my VIP credential. Some organizations may the number of credentials or types of credentials you can be assigned. Why can't I add the token to my VIP account? Contact your organization's helpdesk to do this. If the test is successful but still fails while logging into your VPN or other resources, the token may be locked in your account or needs to be assigned to you. Wait for the next security code to generate before testing again. Enter the entire credential ID (no spaces) and security code as it appears in the app or on the token. How can I test VIP Credential ID or token functionality? For bulk orders, contact your authorized Broadcom reseller\partner. To purchase a hard token, visit the Symantec store on Amazon. To download onto a mobile device, download the VIP Access app from the Google Play Store (Android) or the Apple App Store (iOS/iPadOS) To download onto a computer, visit the Symantec VIP download page. Where can I download a VIP Credential ID or token? If we can make it better, click the thumbs-down icon and leave us a comment. If the article is useful, click the thumbs-up icon at the bottom of the page. This FAQ is provided to help answer common VIP questions. Always reach out to them for any VIP-related issues or questions. Customer support and SMS/Voice allowances are included in the per-account or per-transaction costing.Your organization (or the organization you are accessing with your VIP credential) manages your Symantec VIP Credentials and other VIP policies. For a fast cloud-based deployment, you no longer need to handle the costly on-premises infrastructure. There are no premium rates, no single add-ons, and no upfront costs. Organizations will provide complete transparency about their true operating costs, or TCO. After you click activate, you should get a "Your security key is now active" message on the next screen.Īll of the above features are included in a flat, all-inclusive price with Symantec VIP. Let the timer run out and enter the next 6-digit code. Enter your serial number generated by the VIP Access app. You can proceed to the participating VIP Access site and click the Activate Your Security Key button. The app generates a new, unique code every 30 seconds. The app will then display a screen with your Symantec serial number (this is your credential ID generated by the VIP Access app) and a security code on a running timer. Once you've downloaded the VIP Access app on your computer, you will be required to open and agree to its terms and conditions. The VIP in Symantec VIP Access stands for Validation & IP Protection.
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